Cloverland Electric Extends Disconnects to June 1

DAFTER, Mich. (April 24, 2020) – As part of the statewide COVID-19 Affirmation, Cloverland Electric Cooperative will suspend disconnects for non-payment until June 1, 2020. This action ensures minimum protections are in place for vulnerable customers related to bill payment, disconnection of service and reconnection of service. More specifically, the agreement will:

• Suspend disconnections for Michigan’s most vulnerable populations, low income and senior customers through June 1, 2020 and waive late fees for eligible low-income customers receiving energy assistance.
• Allow customers exposed to, quarantined or infected by COVID-19 to be eligible for an additional 30-day medical hold to suspend disconnection of service.
• Waive deposits and reconnection fees for low-income customers, seniors and customers experiencing financial hardship related to COVID-19 and seeking restoration of electric or natural gas service.
• Extend access to flexible payment plans for customers financially impacted by COVID-19 and provide customer assistance personnel with the resources necessary to connect customers to available financial assistance and social service agencies.
• Safeguard customers and utility workers by eliminating face-to-face contact by closing office lobbies, focusing efforts on emergency and critical infrastructure-related activities, and adopting COVID-19 best practices as outlined by the State of Michigan and the Centers for Disease Control and Prevention.

“We understand these are uncertain times,” says Cloverland Electric President and CEO, Mike Heise. “We realize our members’ circumstances may have been negatively impacted as a direct result of the pandemic and urge our members to seek state resources or reach out to our member services team to discuss flexible payment options.”

Cloverland Electric’s Member Services team is available Monday through Friday, 8 a.m. to 4:30 p.m. at 1-800-562-4953. Call 2-1-1 or visit mi211.org to learn about agencies in your county that can assist with your electric bill. Most agencies are closed to walk-up traffic and are only taking appointments requested by phone. Program information and a list of local agencies can also be found at: cloverland.com/billing-assistance.